Terms & Conditions

All room reservations at The Grand Nisarga Hotel are subject to availability. Guests can make bookings via our official website, phone, email, or authorized third-party platforms. A valid government-issued ID is mandatory at check-in for all guests above 18 years of age.

Advance reservation deposit may be required during peak seasons. Group bookings (5+ rooms) have separate terms and require a written agreement with our reservations team. Any special requests (e.g., adjoining rooms, floor preferences) will be noted but are not guaranteed.

Check-in time: 12:00 PM (Noon) | Check-out time: 11:00 AM. Early check-in or late check-out is subject to availability and may incur additional charges (50% of room rent for late check-out up to 6 PM; full day charge beyond 6 PM).

Guests requiring guaranteed early check-in are advised to book the previous night. Luggage storage is available complimentary at the reception for early arrivals or late departures.

Cancellation policies vary based on rate plan and season:

• Standard Rate: Free cancellation up to 48 hours prior to check-in. 1-night cancellation fee applies within 48 hours.
• Non-Refundable Rate: Full amount charged at booking, non-cancellable and non-refundable.
• Peak Season / Festive Period: 7-day cancellation notice required. No-shows will be charged 100% of the booking value.

For group bookings (5+ rooms), separate cancellation terms apply as per the group contract. Please contact our reservation team for clarification.

All payments can be made via credit/debit cards, UPI, net banking, or cash (Indian Rupees). Foreign currency is not accepted directly — guests must exchange at authorized counters. A security deposit may be collected at check-in for incidental charges (room service, damages, etc.), refundable at check-out after inspection.

Taxes (as applicable: GST, luxury tax) will be added to the displayed room rates. The hotel reserves the right to modify taxes in compliance with government regulations.

Guests are expected to conduct themselves respectfully and not disturb other visitors. The following are strictly prohibited:

• Smoking inside rooms (designated outdoor areas available).
• Carrying illegal substances, weapons, or flammable materials.
• Unauthorized parties or excessive noise after 10:00 PM.
• Bringing outside food/drinks into banquet halls without consent.

Violation may result in immediate eviction without refund. The hotel reserves the right to charge for any damage to property (furniture, fixtures, electronics) caused by guests or their visitors.

The Grand Nisarga Hotel shall not be liable for any loss, theft, or damage to personal belongings. Safety lockers are available at reception upon request. The hotel is not responsible for any accidents, injuries, or illnesses arising from use of hotel facilities (pool, gym, etc.) unless caused by gross negligence of the hotel.

Force Majeure: The hotel is not liable for failure to perform obligations due to natural disasters, pandemics, government restrictions, or other unforeseen events beyond reasonable control.

We respect your privacy. Personal information collected during booking (name, contact, ID proof) is used solely for reservation, check-in, and internal records. We do not share guest data with third parties except as required by law or for payment processing. For detailed privacy practices, please refer to our Privacy Policy available on request.

Complimentary services include: Wi-Fi, parking, daily housekeeping, and bottled water (one per guest per day). Paid services: laundry, in-room dining, airport transfers, and event decorations. The hotel reserves the right to modify amenity availability without prior notice.

Breakfast timings: 7:30 AM – 10:00 AM. Special dietary requests can be accommodated with prior intimation.

These terms shall be governed by the laws of India. Any disputes arising out of stay or booking shall be subject to the exclusive jurisdiction of courts in Chikkamgaluru, Karnataka. Guests are encouraged to first raise concerns with hotel management for amicable resolution.

By making a reservation or checking into The Grand Nisarga Hotel, you acknowledge that you have read, understood, and agreed to all the above terms and conditions.

The hotel management reserves the right to amend or update these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on our premises or website. Guests are advised to review the terms before each stay.